Returns & Refunds
Red Liquors
Returns & Refunds
How to request a return, what is eligible, who pays return shipping, and when refunds are processed — clear rules after delivery.
Overview
Returning an Order to Red Liquors
Red Liquors is a licensed spirits retailer at 10001 Main St, Los Angeles, CA 90003, United States. This Returns & Refunds policy explains how post-delivery returns work for eligible orders placed through our storefront.
If your order has not shipped yet, use our Cancellation Policy instead. Alcohol purchases are for customers 21+. We ship within the United States only. An adult aged 21 or older must be present to sign for alcohol deliveries and present valid government-issued photo identification.
Read this page with Payment Terms, Shipping Guide, Age Policy, and Store Terms.
At a glance
Returns Policy Summary
Four equal standards that apply to approved returns.
31
Day Return Window
Return requests must be made within 31 days from delivery.
$0
Approved Return Shipping
Red Liquors pays approved return shipping costs.
5–7
Refund Processing
Approved refunds are processed within 5–7 business days.
21+
Alcohol Orders
Returns still follow legal-age and product-condition rules.
Eligibility
What Can Be Returned
Typically Eligible
Unopened bottles returned in original, resalable condition within the 31-day window, when the return is requested through Contact Support and approved by Red Liquors.
Damaged-in-transit items should be reported promptly with photos and your order number so we can review carrier and replacement options.
Often Not Eligible
Opened or partially consumed bottles, products missing original packaging, items damaged after delivery due to mishandling, or returns requested after the 31-day window.
Final sale, limited, or specially marked items may have additional restrictions disclosed at purchase. Age-related refusals at delivery are handled under Age Policy and Cancellation Policy.
Process
How to Request a Return
Do not ship a return until you receive approval and instructions from Red Liquors.
- Contact us within 31 days from delivery with your order number and reason for return
- Call +1 (323) 757-6770, email [email protected], or use Contact Support
- Wait for approval and return shipping instructions
- Pack securely in original packaging when possible and ship using the approved method
- After we receive and inspect the return, approved refunds are processed within 5–7 business days
Shipping costs
Return Shipping & Original Shipping
Approved Return Shipping = $0
- Red Liquors pays approved return shipping costs
- Use only the carrier method we authorize
- Unauthorized returns may be refused or delayed
Original Outbound Shipping
- Free shipping was $0 at checkout (est. 2–3 business days)
- Express shipping was $10.00 (est. 1–2 business days)
- Outbound shipping refunds, if any, depend on return reason and approval
Money back
Refunds After Approval
Timing & Method
Approved refunds are processed within 5–7 business days after we receive and approve the returned item(s). Refunds are typically issued to the original payment method.
Your bank or card issuer may take additional time to post the credit to your statement. See Payment Terms for billing questions.
Partial Returns
If only part of an order is returned and approved, we issue a partial refund for the eligible items. Restocking outcomes depend on product condition at inspection.
Exchanges are handled as a return plus a new order when inventory allows, unless we arrange a direct replacement for a damaged shipment.
Special cases
Damage, Wrong Item & Age Refusal
- Damaged in transit: Contact us promptly with photos, order number, and packaging condition
- Wrong item received: Do not open unnecessarily; contact Support for a prepaid return or replacement plan
- Age verification refusal: If delivery or pickup is refused because ID cannot confirm 21+, see Age Policy and Cancellation Policy for refund handling
- Unshipped orders: Use Cancellation Policy — do not use this returns process
Support
Start a Return Request
Include your order number, delivery date, and reason for return:
Red Liquors
10001 Main St, Los Angeles, CA 90003, United States
+1 (323) 757-6770 · [email protected]
Mon–Thu 7:00 AM–1:00 AM · Fri–Sat 7:00 AM–2:00 AM · Sun 8:00 AM–1:00 AM
Red Liquors
Need Help Before You Ship Back?
Message Contact Support first — approved returns include $0 return shipping and clear refund timing.