Red Liquors
Help & FAQs
Clear answers about ordering, age verification, USA shipping, billing, cancellations, and returns — so you can shop with confidence.
Customer help center
How Can We Help?
Red Liquors is a licensed spirits store at 10001 Main St, Los Angeles, CA 90003, United States. These FAQs summarize our most common questions. Full details live on our policy pages: Age Policy, Shipping Guide, Billing Terms, Cancellation Policy, and Returns & Refunds.
Alcohol products are sold only to adults 21+. We ship within the United States only. Age verification may apply at checkout, pickup, or delivery.
Jump to a topic
Popular Topics
01
Ordering
Checkout, accounts, and product availability.
02
Shipping
USA only · Free & Express options.
03
Age & ID
21+ rules and verification points.
04
Returns
31-day window · refund timing.
Answers
Frequently Asked Questions
Tap a question to expand. Still stuck? Contact Support with your order number.
Do I have to be 21 to order?
Yes. Red Liquors sells alcohol only to customers who are 21 years of age or older. Age verification may apply at checkout, pickup, or delivery. See our Age Policy for full details.
Where do you ship?
We ship within the United States only. International orders are not available. Carrier and destination rules may still apply inside the USA.
What are your shipping options and costs?
Free shipping is available at no cost with an estimated delivery time of 2 to 3 business days. Express shipping is available for $10.00 with an estimated delivery time of 1 to 2 business days. Estimates are not guarantees and may vary by carrier and destination. See the Shipping Guide.
Will I need ID at delivery or pickup?
Possibly. Age verification may apply when you pick up or receive an alcohol order. A valid government-issued photo ID may be required. If age cannot be verified, the order may be refused or cancelled under our Age Policy and Cancellation Policy.
How do I cancel an order?
Contact us as soon as possible with your order number — ideally before the order ships. Call +1 (323) 757-6770, email [email protected], or use Contact Support. After shipment, cancellation may not be possible; returns may apply after delivery. Full rules: Cancellation Policy.
What is your return window?
Return requests must be made within 31 days from delivery for eligible returns. Red Liquors pays approved return shipping costs ($0 to you for approved returns). See Returns & Refunds.
How long do refunds take?
Approved refunds are processed within 5–7 business days to the original payment method. Your bank or card issuer may take additional time to post the credit. More detail is in our Billing Terms.
What payment methods do you accept?
We accept the payment methods shown at checkout at the time of purchase. Payment is authorized when you place the order, subject to bank or card-network approval. See Billing Terms for authorization, declines, and billing questions.
Can Red Liquors cancel my order?
Yes. We may cancel for reasons such as failed age verification, inventory changes, payment failure, listing errors, or addresses we cannot fulfill within the United States. When we cancel before shipment, approved refunds follow our Billing Terms and Cancellation Policy.
What are your store hours?
Monday–Thursday: 7:00 AM – 1:00 AM
Friday–Saturday: 7:00 AM – 2:00 AM
Sunday: 8:00 AM – 1:00 AM
Hours may change on holidays. Call ahead for time-sensitive visits.
How do I contact support?
Phone: +1 (323) 757-6770
Email: [email protected]
Visit: 10001 Main St, Los Angeles, CA 90003, United States
Or use our Contact Support form. Include your order number for faster help.
Do you sell rare whiskey, tequila, and champagne?
Yes. Our catalog includes whiskeys (bourbon, Scotch, rye, rare, Japanese, Irish, and more), tequila and mezcal, rum, vodka, gin, cognac, and champagne. Selection changes with inventory — browse categories on our shop.
Policy snapshot
Numbers to Remember
Free
Std. Shipping
2–3 business days · $0
$10
Express
1–2 business days
31
Day Returns
From delivery date
5–7
Refund Days
After approval
Read the full policies
Related Pages
Shopping & Delivery
Money & Support
Billing Terms · Cancellation Policy · Returns & Refunds · Contact Support
Still need help?
Contact Red Liquors
Red Liquors
10001 Main St, Los Angeles, CA 90003, United States
+1 (323) 757-6770 · [email protected]
Mon–Thu 7:00 AM–1:00 AM · Fri–Sat 7:00 AM–2:00 AM · Sun 8:00 AM–1:00 AM
Red Liquors
Didn’t Find Your Answer?
Send a message through Contact Support or call during store hours — include your order number for the fastest help.