Cancellation Policy
Red Liquors
Cancellation Policy
How to cancel an order, when Red Liquors may cancel on our side, and how refunds are handled after a cancellation — clear rules before and after checkout.
Overview
Cancelling an Order at Red Liquors
Red Liquors is a licensed spirits retailer at 10001 Main St, Los Angeles, CA 90003, United States. This Cancellation Policy explains how customer-requested cancellations work, when we may cancel an order ourselves, and how billing is updated afterward.
It applies to online orders placed through our storefront. For items already delivered, use our Returns & Refunds policy instead. Read this page with Billing Terms, Shipping Guide, Age Policy, and Store Terms.
Alcohol orders are limited to customers 21+. Age verification may apply. We ship within the United States only.
At a glance
Cancellation Summary
The fastest path to a clean cancellation is contacting us before the order ships.
ASAP
Contact Us Early
Request cancellation as soon as possible — ideally before fulfillment begins.
5–7
Refund Timing
Approved cancellation refunds are processed within 5–7 business days.
21+
Age Rules
We may cancel if age cannot be verified for an alcohol order.
USA
Shipping Scope
Orders outside our USA shipping policy may be cancelled.
Customer requests
How to Request a Cancellation
Before the Order Ships
Contact Red Liquors with your order number, name, and email used at checkout. Call +1 (323) 757-6770, email [email protected], or use Contact Support.
If the order has not entered fulfillment or left our facility, we will typically cancel it and begin refund processing under our Billing Terms.
After the Order Ships
Once a package is with the carrier, a standard pre-shipment cancellation may no longer be possible. You may refuse delivery where allowed, or use Returns & Refunds after delivery if the return window and eligibility rules apply.
Eligible return requests must be made within 31 days from delivery. Approved return shipping is paid by Red Liquors ($0 to you for approved returns).
Process
What Happens After You Request Cancellation
We confirm status, stop fulfillment when possible, and update payment according to order stage.
- We verify the order number and current fulfillment status
- If unshipped, we cancel the order and stop packing or handoff
- If already shipped, we explain refusal, redirect, or return options
- Approved refunds are processed within 5–7 business days to the original payment method (bank posting times may vary)
Store-initiated
When Red Liquors May Cancel
We may cancel to protect compliance, inventory accuracy, and a fair checkout for adult customers.
Compliance & Age
- Age cannot be verified for a 21+ alcohol order
- Delivery or pickup recipient cannot present valid ID when required
- Order appears to violate Store Terms or applicable law
Fulfillment & Payment
- Item becomes unavailable after checkout due to inventory change
- Payment authorization fails, is reversed, or cannot be completed
- Shipping address is outside the United States or cannot be fulfilled
- Pricing or listing error requires correction or cancellation
Billing impact
Refunds After Cancellation
Unshipped Cancellations
When we cancel before shipment, product charges are refunded or released according to your payment method. Free shipping ($0) or Express shipping ($10.00) fees are not charged — or are refunded — when the order is cancelled before fulfillment, subject to payment-processor timing.
Approved refunds are processed within 5–7 business days.
Shipped / Refused Orders
If an order ships and is refused, returned, or cancelled after handoff to the carrier, refund eligibility depends on carrier status, package condition, and our Returns & Refunds rules.
Age-related refusals are also covered in our Age Policy. Contact us with tracking details so we can advise the correct next step.
Related
Shipping Options Reminder
Shown here so cancellation refunds match what you selected at checkout.
Free
Standard Shipping
$0 · estimated delivery 2–3 business days for eligible USA orders.
$10
Express Shipping
$10.00 · estimated delivery 1–2 business days for eligible USA orders.
Support
Need to Cancel or Ask a Question?
Include your order number for the fastest response:
Red Liquors
10001 Main St, Los Angeles, CA 90003, United States
+1 (323) 757-6770 · [email protected]
Mon–Thu 7:00 AM–1:00 AM · Fri–Sat 7:00 AM–2:00 AM · Sun 8:00 AM–1:00 AM
Red Liquors
Already Received Your Order?
Use Returns & Refunds for post-delivery requests within 31 days — approved return shipping is covered by Red Liquors.